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Privacy Policy


At JEM, we appreciate that your trust is our most important asset. We are committed to protecting your privacy and for this reason have adopted an online policy that guides how we collect, store and use the information that you provide to us when you visit our Site.

Please note that by browsing and using our Site, you agree to the privacy policy governing your use of the website. If you do not accept this policy, please do not use our Site.

Collection of Data
In order to help provide the products and programmes you may require, and to allow you to experience a more personalized service, we may need to know your areas of interests. To do so, JEM may request and collect information from our online visitors on a voluntary basis.

We will only collect personal information from you (such as name, e-mail address, phone number, fax number, address etc.) which you have provided to us on a voluntarily either by completing registration or enquiry forms or sending us emails. Please do not submit your personal data to us if you do not wish us to collect it.

Examples of where we may collect your personal information include (without limitation):-

  • Registration for the JEM newsletter;
  • Sign up as a JEM member;
  • Feedback via a Contact Us email;
  • If you enter a JEM competition or promotion, details maybe requested so we can run the contest effectively and advise you if you have won;
  • If you order a product or service from JEM, we may ask for information including your name, address, delivery and billing address, credit or debit card number and expiry date. At times, we may also request to pass your telephone number to couriers responsible for delivering your order to help ensure your order is processed efficiently.

Use of  Information
You agree that JEM may obtain, hold, correlate, merge and use your personal information for the purpose of providing you with our services and ancillary services. These may include (without limitation):-

  • to personalize visits and to develop the design of the Site to improve our services to you;
  • to inform you of the latest changes to our Site, or to update you on products, services, programmes and promotional offers that you might find interesting;
  • to improve and personalize communications between you and JEM, or between you and other reputable and trustworthy third parties (if you have agreed to such);
  • to provide updates if you have been successful in any of JEM’s competitions or promotions;
  • to compile customer reviews or conduct market research as relevant;
  • to prevent you from posting illegal, offensive or objectionable comments on JEM’s Site;
  • to enable third parties to carry out statistical analyses or other functions on our behalf including determining behavioural preferences to manage online advertising;
  • for any purpose required by law or regulation;
  • for JEM’s strategic management and accounting purposes.

In the event of using a third-party vendor for the specified reasons, any third-party vendors will have to agree to maintain the confidentiality and security of the information we share with them.

Sharing of Information
JEM may provide third parties, at our discretion, with certain aggregate statistical data about your use of our Site, which data may include demographic data such as age range and/or geographic location of groups of user. It will not include information that could personally identify you.

Only with your consent, may JEM supply personal information to third parties, although we reserve the right to access and to disclose personal information to comply with applicable laws and lawful government requests or requests by applicable regulatory bodies, to operate our systems properly or to protect either ourselves or our other users.

We may also transfer, sell or assign any of the information described in this policy to third parties as a result of a sale, merger, consolidation, change of control, transfer of assets or re-organisation of our business.

Linking to Other Sites
You should be aware that when you are on the JEM Site, you could be directed to other sites that are beyond our control. There are links to other sites from JEM's web site that may take you outside our service. We cannot guarantee that the privacy policies of these websites meet our standards. As always, we recommend reading the privacy policy of any new site you go to online.

Safeguards and Security
Please note that no data transmission over the Internet can be entirely secure, and therefore JEM cannot guarantee the security of your personal information and/or use of our Site. However, JEM will use all reasonable endeavours to protect the security of your personal information from unauthorized use or access.

Change of Details or Opting Out
Should your personal details change, or if you have any other queries, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it including full details of your request. If you do not wish for JEM to send you e-mails or postal mail regarding our products, programmes and services, you can opt out at any time by contacting JEM by e-mail at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by mailing a request.